I am absolutely furious right now! I've been trying to change my cellphone plan to pay-as-you-go for two days now. Sounds easy enough, doesn't it? I went to a Rogers office and they informed me that they can't do it there, because they are privately owned. I took their advice and called the Rogers customer service line. I waited once for 20 minutes - no answer. I called again for 20 minutes - no answer. When you have a toddler running around, 20 minutes seem like hours and it's very difficult to stay on the line and make sure that your kid doesn't draw on walls. So I decide to try to do it myself on their website and guess what it told me? "We're having technical difficulties." Seriously? I've been a loyal customer for over 3 years. All I want to do is change my plan, because I'm paying you $55/month for nothing (I barely talk on the phone)!
I know I don't have any readers yet on this blog, but I really felt like venting. I have dozens of stories of how much I hate those customer service phone lines with millions of options and hour hold waits. Maybe someday I'll share them so we can all laugh. Wait, there's nothing to laught about actually. Things like this make me so angry (and I'm a very sweet person who rarely gets angry)!